Case Coordinator - Primary Assistance (21$/h) Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Case Coordinator, you’ll be providing meaningful assistance to people globally, during travel-related medical and non-medical emergencies, thus making a difference in their lives. What does your typical day look like? - Open cases on the customer management system to assist clients throughout their medical emergency or other service needs. - Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material. - Direct clients to appropriate medical providers, engaging third party affiliates and offering solutions for the lowest practical cost. - Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards. - Provide emotional support to clients in need, to assist them in coping with a difficult situation. - Update case reserves/costs according to guidelines. - Outbound communication to health care facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims or to arrange direct billing payments.  What skills and experience are we looking for? - University degree or college diploma preferred, but not required. - Experience working in a customer service environment, contact center or medical, insurance/financial services. - Intermediate computer skills (Windows, Outlook, Excel). Including intermediate typing speed is required. - Bilingual French and English (verbal and written) an asset. - Strong attention to detail and critical thinking skills. - Good understanding of world geography and current events. - Must be willing and able to adapt to ongoing change and continuous learning. - Excellent verbal and written communication skills. - Strong interpersonal skills with a patient, calm and controlled disposition. - Able to work various shifts and days of the week including weekends and holidays as required.  When you apply: Note: Only applicants selected for an interview will be contacted.   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.         

Are you a person with a knack for providing excellent service to your clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Claims Coordinator, you’ll be responsible for all outbound email and telephone customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.   What does your typical day look like? - Manage phone calls and emails regarding general customer service inquiries; - Perform outbound calls to clients and facilities to request further documentation required for claim review; - Communicate with Corporate Clients to confirm claimant eligibility; - Monitor incoming faxes and emails and manage according to guidelines including responses when required; - Accurately update claims files based on new information provided; - Perform policy validation based on information found in various online and local databases; - Create new policies and claims within the claims system. What skills and experience are we looking for?         - Intermediate computer skills (Windows, Excel, Outlook); - Post-secondary education in Administration preferred; - Ability to multitask in a fast-paced work environment; - Experience working in a customer service environment; - Highly organized with attention to detail; - Experience in the insurance and medical billing industry is an asset. - Excellent verbal and written communication skills (English and French), other languages are an asset.

As a Business Analyst I, your primary focus is to define the root cause of system and process failures, assist in the elicitation of requirements, assist in solution design, and test these solutions. You will also oversee the implementation of changes to systems, processes and capabilities, as well as project coordination support to ensure focus and continuity.   What does your typical day look like? - Participates in the high level and detailed analysis through collaborative meetings and workshops with business unit leaders and subject matter experts. - Coordinates testing activities and provides immediate response to developers. - Lead medium sized project to successful completion by leading discussions and workshops with stakeholders, subject matter experts and team members. - Provide project updates to stakeholders and coordinate with them to bring issues and concerns to resolution. - Gain an understanding of the business by developing strong relationships with different business units. - Provide second level support for end users to resolve escalated system issues through timely evaluation and prompt resolution. - Review and contribute to the IS knowledge base by adding valuable input to improve IS processes and create efficiencies. What skills and experience are we looking for? - Bachelor’s degree with 1 to 2 years of experience as a Business Analyst (CBAP an asset) or equivalent. - Very good verbal and written communication skill (French and English). - Working knowledge of Microsoft Office suite, Internet, SQL, SSRS, XML, Microsoft Project, Microsoft Visio, Sharepoint, and Jira.  

Account Manager    Are you a person who is motivated by providing excellent service to our clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As an Account Manager, you’ll be ensuring that the business needs of an assigned group of medium to large sized client accounts, which generate a significant level of revenue, and found primarily in the Canadian market space (comprised of clients accessing Global Excel’s full suite of services), are addressed proactively and efficiently. The role also involves supporting our business development efforts in collaboration with our internal stakeholders. What does your typical day look like? - You are the client’s ambassador and primary business contact on day-to-day matters. - The position involves working in close collaboration with operational teams across the organization to ensure that we provide an excellent service and customer experience to our clients. - The Account Manager supports opportunities for operational enhancements for both the corporate client and Global Excel. What skills and experience are we looking for? - University degree or equivalent with minimum of 3 years of related work experience; - Excellent communication skills in English (verbal and written); French is an asset - Excellent interpersonal skills with a high level of professionalism and confidentiality; - Strong analytical skills; - Ability to organize, prioritize, and multi task; - Knowledge of US Healthcare system; - Demonstrated success in managing clients; - Available for travel as needed to achieve business goals; - Working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) and the Internet.

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!   As an Accountant, you work in collaboration with the Assistant Controller and the Senior Accountants to maintain highly detailed analytical reports supporting financial data. This position performs a key role in the production of monthly financial statements as well as year-end audit.   What does your typical day look like? - Ensure that the books and records of the company and its subsidiaries are maintained in accordance with generally accepted accounting principles and in compliance with the company’s policies and procedures - Month end and year end process (50%) - Financial reviews and analysis (25%) - Information management (15%) - Budget/forecasts (10%) What skills and training do you need?   - Bachelor’s degree in accounting or a related field - 1-2 years of related work experience, preferably in the financial or travel insurance industry - Professional designation of CPA would be an asset - Bilingual French and English (spoken and written) - Basic knowledge of taxation regulations - Strong analytical and reporting skills - Excellent skills with MS Office (Excel, Word, - PowerPoint, Outlook) - Knowledge of SAGE would be an asset - Knowledge of Vena would be an asset

Are you a person with a knack for organization and an eye for detail? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!     As an Administrative Coordinator, you will be responsible for receiving and processing documentation related to travel insurance claims.  The Claims Administration team supports the management of medical claims and other travel disruptions for travelling Canadians and visitors to Canada. You will be required to ensure accuracy and service levels, while being supported by a great team.       What does your typical day look like?  - Process all incoming and outgoing mail including opening, sorting and classifying mail according to established guidelines;  - Ensure integrity and accuracy in filing of documents;  - Scan documents using proper document profiles;  - Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines;  - Create, proofread and send multiple form types to clients based on business specifications;  - Accurately update claim files based on new information provided;  - Manage and respond to incoming emails according to established guidelines.      What skills and experience are we looking for?             - Post-secondary education is preferred;  - Experience working in a customer service environment;  - Experience in the insurance and medical billing industry is an asset;  - Intermediate computer skills (Windows, Excel, Outlook);  - Highly organized with attention to detail;  - Ability to multitask in a fast-paced work environment;  - Ability to adapt to change;  - Clear and effective communication (verbally and written).   

Primary Assistance - Night Assistance Coordinator   A Primary Assistance Nights Assistance Coordinator (PA NAC) will provide support and guidance to an insured during an emergency situation by providing access to eligible policy benefits. The NAC will open a file in our claims system, and consequently validate the policy, provide policy benefits, approve medical consultations and testing. They will then refer clients to the most suitable contracted medical providers for treatment. The NAC may also need to service non-emergency callers in support of off-hours coverage requirements.   An NAC is defined as being fully trained on all products and services provided by the Assistance Services team as indicated below. A key requirement of this role is working an overnight shift. Because of the hours worked in this role, the position services a broader set of clients and typically handles more high-medical acuity and international activity than other travel assistance roles. Collaboration with the Essential Care team and role peers, autonomy, reliability, and ability to multi-task and manage multiple channels of communication are essential.   What does your typical night look like?   - Answer inbound and outbound communication (phone calls, email, text) related to travel insurance policies serviced by GEM. - Obtain all the necessary information on the initial call/email to open a claim and concisely document all client interaction details and actions taken/required. - Provide accurate and complete information regarding travel insurance claims by utilizing appropriate resources - Take ownership of complaints or complex files to ensure the claim is resolved. - Handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards - Protect the brand integrity of GEM and its insurance partners and plan sponsors in all interactions - Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material. - Approve consultations and testing per the medical guidelines in place; - Apply the Directional Care strategy and refer the insured to the most appropriate provider (telemedicine, clinic, emergency room, specialist, etc.); - Coordinate direct billing with the medical providers by sending the appropriate insurance documents; - Case management of minor medical and non-medical cases using the principles and guidelines for minor case management. - Ensure appropriate processes are followed to prompt further action by Case Management/Essential Care per the standards and protocols. - Follow up with insureds on claims in the appropriate timeframe to obtain updates, missing info, etc. - Outbound communication to health care facilities/providers, clients, insurance providers, and other stakeholders to collect information related to travel insurance claims when required. - Communicate with clients, facilities, insurance partners, and other stakeholders in designated languages other than English (if bilingual). - Other duties as assigned.   What skills and experience do you need? - A University degree or college diploma preferred, butnot required; - Work experience in customer service, contact centre, financial services or in the medical field is an asset; - Proficiency in the Microsoft Office Suite with intermediate typing skills; - Must be exceeding quality, productivity and adherence targets;  - Excellent verbal and written communication skills in English, bilingualism is an asset (French and Spanish most preferred) - Strong attention to detail and good problem-solving skills; - Show empathy and understanding while being professional and resourceful; - Available to work nights is a requirement in this role. When you apply:   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.   Note: Only applicants selected for an interview will be contacted.  

As a Customer Relations Officer Administrator, you will be responsible for all administrative functions regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints.   What does your typical day look like? - Processing of all incoming and outgoing mail including opening, sorting and classifying according to established guidelines; - Ensure integrity and accuracy in filing of documents; - Scanning documents using proper document profiles; - Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines; - Create, proofread and send multiple form types to clients based on business specifications; - Perform general office duties; - Accurately update claims files based on new information provided; - Manage and respond to incoming emails according to established guidelines.   What skills and training do you need? - Intermediate computer skills (Windows, Excel, Outlook); - Post-secondary education in Administration preferred; - Ability to multitask in a fast-paced work environment; - Experience working in a customer service environment; - Highly organized with attention to detail; - Experience in the insurance and medical billing industry is an asset.

The Customer Relations Officer (CRO) is mandated to have a global understanding of Global Excel’s operational processes in relation to all service offerings (eg: medical, non medical, Property & Casualty). As a CRO, you need to manage high-profile cases and analyze complex customer service issues. You will complete full reviews while ensuring adherence to contractual service level agreements and provide supported judgement for our clients.   What does your typical day look like? - Acknowledge all customer appeals received by mail within 24 hours; - Review claims, phone calls and feedback from the claimants to resolve appeals; - Review policy wording to ensure all the claims requirements are met and benefits and exclusions are processed; - Contact claimants to obtain missing information and/or to advise of resolution; - Start the payment process for appeals we are overturning; - Meet the service level agreements for appeal resolution; - Act as a resource person by establishing and maintaining effective relationships with clients, business units and employees.   What skills and training do you need? - Bachelor’s degree; - 2-5 years’ experience in customer service, claims administration or related field; - Bilingualism (English and French); - Knowledge of Global Excel’s systems and processes; - Excellent communication skills; - Planning, time management and organizational skills - Problem solving and keen analytical mind; - Strong decision making skills; - Customer Service oriented.

Quality Assurance Coach: Claims Assessment - BPO   Are you a people person with a knack for providing excellent customer service? Are you interested in working in a friendly environment that encourages personal and professional development? We would love to meet you!    As a Quality Assurance Coach, you will work closely with our BPO (Business Process Outsource) offices, performing, tracking, and reporting audit findings to fulfill contractual obligations with a focus on enhancing the customer experience. The Quality Assurance Coach will support defining standard operating procedures and quality standards in collaboration with Employee Development Coaches, leaders, and team members.    What does your typical day look like?   - Perform quality audits based on an agreed framework and methodology by reviewing claims and any pertinent calls; - Deliver quality audit results to management andteam members; - Identify trends and escalate areas that may require solutioning in the form of awareness sessions, training and ongoing quality concerns; - Assist in development of new processes and workflows as required;   - Obtain all the necessary information from the Claims Assessors and respond accurately to their questions;  - Take ownership of complaints or complex files, as well as escalated callsand/or emails to ensure the claim is resolved or escalated accordingly; - Provide relevant support to ensure reference documents, workflows and guidelines are up to date; - Complete other administrative tasks as delegated by the Team Leader and as per business needs.    What skills and experience are we looking for?   - College Diploma or equivalent; - One to two years’ experience in travel claim adjudication; - Good record of quality during claim adjudication tenure; - Knowledge of claims adjudication and related processes; - Excellent verbal and written communication skills;  - Excellent interpersonal skills;  - Strong decision-making and organizational skills;  - Autonomous, professional, and detail-oriented, ensuring quality audits capture all relevant details within the claim and ensuring trends are identified at an early stage;  - Proficiency in the Microsoft suite products; - Able to provide accurate information to Assessors and Customers as per policy wording, Client expectations and/or financial history; - Efficent in working within targeted timeframes while managing multiple priorities.   Success Measures   - Claims are processed accurately and efficiently; - Corporate client quality audits results are at expected levels;  - Reference material, training material and guidelines and tools are kept current and reviewed at regular frequencies; - Areas of improvement for team and individuals are identified and quality concerns are communicated with leadership in a timely manner.   

Quality Assurance Coach: Claims Assessment - Outbound Collection    Are you a people person with a knack for providing excellent customer service? Are you interested in working in a friendly environment that encourages personal and professional development? We would love to meet you!    As a Quality Assurance Coach, you will be performing, tracking, and reporting audit findings to fulfill contractual obligations with a focus on enhancing the customer experience. You will be responsible for listening to outbound calls and reviewing written communications for accuracy and precision. The Quality Assurance Coach will support defining standard operating procedures and quality standards in collaboration with Employee Development Coaches, leaders, and team members.    What does your typical day look like?   - Perform quality audits based on an agreed framework and methodology by reviewing claims and any pertinent calls; - Deliver quality audit results to management andteam members; - Identify trends and escalate areas that may require solutioning in the form of awareness sessions, training and ongoing quality concerns; - Assist in development of new processes and workflows as required;   - Obtain all the necessary information from the Claims Assessors and respond accurately to their questions;  - Take ownership of complaints or complex files, as well as escalated callsand/or emails to ensure the claim is resolved or escalated accordingly; - Provide relevant support to ensure reference documents, workflows and guidelines are up to date; - Complete other administrative tasks as delegated by the Team Leader and as per business needs.    What skills and experience are we looking for?   - College Diploma or equivalent; - One to two years’ experience in travel claim adjudication; - Good record of quality during claim adjudication tenure; - Knowledge of claims adjudication and related processes; - Excellent verbal and written communication skills;  - Excellent interpersonal skills;  - Strong decision-making and organizational skills;  - Autonomous, professional, and detail-oriented, ensuring quality audits capture all relevant details within the claim and ensuring trends are identified at an early stage;  - Proficiency in the Microsoft suite products; - Able to provide accurate information to Assessors and Customers as per policy wording, Client expectations and/or financial history; - Efficent in working within targeted timeframes while managing multiple priorities.   Success Measures   - Claims are processed accurately and efficiently; - Corporate client quality audits results are at expected levels;  - Reference material, training material and guidelines and tools are kept current and reviewed at regular frequencies; - Areas of improvement for team and individuals are identified and quality concerns are communicated with leadership in a timely manner.   

Bilingual Case Coordinator - Primary Assistance Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? - Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; - Open the initial claim and refer the person to the most suitable healthcare providers; - Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; - Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? - High School diploma combined with experience in customer service; - Bilingual French and English; - Available to work days, evenings and weekends; - One to two years of experience in a customer service-related position; - Clear and effective communication in English and French (written and verbal). When you apply:   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.   

Customer service representative-Claim assistance 20,50$/h   Are you a person withempathy?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!   As aCustomer Service Representative (CSR),you’llbe responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.    What are the main responsibilities?  - Take inbound calls from clients   - Take ownership of client complaints and advocate on behalf of both client and company  - Claim openings for medical files (backend)  - Claim openings for non-medical files  - Assist clients in the claims process   - Addressing minor complaints-Follow up with other teams as required - Explain insurance coverage by quoting correct policy benefits, exclusions and maximums. What skills and experience are we looking for?             - College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims  - Excellent verbal and written communication skills (English and French), other languages are an asset  - Customer Service oriented  - Capacity to work with people in a fast-paced, team-based environment.  - Must exhibitstrong communication skills and professionalism.  - Proficient computer skills (Microsoft Office, Internet etc.)   

Coverage Claims Coordinator    As a Coverage Claims Coordinator, you will be responsible for supporting the coverage team through various administrative duties such as sending and/or responding to emails, phone calls and faxes. As well as the monitoring, forwarding and/or assignment of emails/cases etc. The Coverage and Medical Review team is a team that handles inpatient medical claims that can often be high profile, large loss and/or sensitive in nature and requires a sense of urgency making the role of a Coverage Claims Coordinator both interesting and challenging.   What does your typical day look like? - Sending/Receiving and Documenting inbound/outbound emails, as well as reaching out to claimants and/or providers by phone as needed; - Updating and Documenting files, accordingly, including attaching documents received and/or that requested from Clients / Sales and/or Underwriters etc; - Monitor coverage mailbox and either forwarding to coverage assessors or responding accordingly to claimant inquiries;    - Monitor coverage bucket and assign coverage issue cases as needed in an effort to ensure Service Level Agreements are met. What skills and training do you need? - Post-secondary education; - Intermediate computer skills (Windows, Excel, Outlook); - Clear and effective communication (verbal and written); - Experience working in a customer service environment; - Ability to multitask in a fast-paced work environment; - Prioritization, organization and strong attention to detail; - Experience in the insurance industry is an asset; - Bilingual in French an asset. When you apply:   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.   Note: Only applicants selected for an interview will be contacted.    

Are you a person with a knack for providing excellent service to your clients?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Claims Coordinator, you’ll be responsible for all outbound email and telephone customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.   What does your typical day look like? - Manage phone calls and emails regarding general customer service inquiries; - Perform outbound calls to clients and facilities to request further documentation required for claim review; - Communicate with Corporate Clients to confirm claimant eligibility; - Monitor incoming faxes and emails and manage according to guidelines including responses when required; - Accurately update claims files based on new information provided; - Perform policy validation based on information found in various online and local databases; - Create new policies and claims within the claims system. What skills and experience are we looking for?         - Intermediate computer skills (Windows, Excel, Outlook); - Post-secondary education in Administration preferred; - Ability to multitask in a fast-paced work environment; - Experience working in a customer service environment; - Highly organized with attention to detail; - Experience in the insurance and medical billing industry is an asset. Availability: Monday-Friday, 8:30am-5:00pm, no holidays, weekends or evening shifts are required.  

Are you a people person with a knack for providing excellent customer experience? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!   As a Non-Medical Claims Assessor, you will be responsible for evaluating and enforcing claim benefits and limitations based on a comprehensive understanding of the applicable policy wording. Qualifying a claim/bill for payment and may require direct client contact. You will also, contribute to cost containment efforts by validating bills for services rendered, authenticity and reasonable and customary charges.   What does your typical day look like? - Review applicable policy wording to validate claim coverage; - Review bills for rendered services, coding and reasonable & customary charges ensuring clean bill components are present and are directed to the appropriate internal financial process; - Claims are reviewed with precision for compliance with expressed client directives; - Establish presence of claim requirements as per policy wording (i.e.: proof of payment and authenticity of bills/claims); - Research and confirm global claim influences (i.e., travel advisories); - Contact client to request missing claim components as required for adjudication; - Clarify and explain denials if required; - Provide notice of claim decision via email, phone, or formal letter; - Ensure creation of appropriate follow up workflows; - Confirm and adjust (if required) claim entries.   What skills and experience do you need? - College diploma or equivalent; - Knowledge of insurance product benefits and limitations; - Comprehension of healthcare systems and billing practices; - One to two years of experience in a customer service-related position; - Strong decision-making skills and attention to detail; - Good organizational skill and ability to prioritize; - Proficiency in the Microsoft suite products; - Clear and effective communication in English or French (written and verbal); other languages such as Spanish are an asset; - Available to work daytime schedule. Evenings and weekends may be requested with appropriate notice.   When you apply:  If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Are you a person with strong organizational skills?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? Do you want to be part of a talented team that genuinely cares about client and employee well-being? We would love to meet you!     The Director – Contact Center Solutions plays a pivotal role in utilizing the Genesys Cloud platform to enhance customer interactions, optimize operational efficiency and drive business growth.The Director would oversee the strategic planning, implementation, and management of Genesys Cloud-based technology solutions within our organization.      What are the main responsibilities?   - Assume the role of the Genesys IVR Workstream lead with the Canada 3.0 project;  - Develop a comprehensive project plan outlining the scope, timeline, resource requirements and deliverables for the C3 Genesys IVR implementation; - Work closely with various departments such as IT, Digital Business Solutions and Operations, to ensure the successful execution of the project deliverables;  - Develop and implement change management strategies to help employees transition to the new technology;  - Identifypotential risks and challenges associated with the implementation;  - Manage the project budget, tracking expenses and ensuing adherence to allocatedresources;  - Establish governance principles, policies and guidelines for making changes to the Genesys Cloud platform, ensuring compliance with data protection, security and industry regulations;  - Prioritize change requests based on business needs, risk assessment and alignment with strategic goals;  - Develop and manage a high performing team;  - Provide mentoring, coaching and direction;  - Establishthe vision, mission and goals for the Contact Center Solutions team;  - Etc.  What skills and experience are we looking for?   - Bachelor’s degree in business or computer science;  - Proven experience (5+ years) in technology implementations and contact center operations;  - In-depth knowledge of contact center technologies, including call routing systems, interactive voice response (IVR), workforce management, and reporting tools;  - Strong team management and coaching skills to coordinate cross-functional teams effectively;  - Excellent communication skills to facilitate collaboration and effectively communicate with stakeholders at all levels of the organization;  - Problem-solving abilities to address challenges during the implementation process;  - Familiarity with industry best practices and trends in contact center technology. 

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service. What does your typical shift look like? - Providing assistance to customers, clients and providers from around the world; - Act as a resource person for the patient, family members; - Act as a resource person to medical facilities for policy benefits and coverage information; - Responsible for pre-approving medical tests; - Recording the interactions and transactions in the claims system. What skills and training do you need? - Excellent verbal and written communications skills in English; additional languages are an asset; - Availabilities from Monday to Sunday from 7am-11pm - Work around school schedule with a shift focus on Evening and weekends. - Minimum 16hrs weekly required - Ability to work efficiently with people in a fast-paced, team-based environment; - Any customer-service experience is an asset; - Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

As a Programmer Analyst I, you will be responsible for the development of SQL based automated solutions and the outsourcing or the monitoring and maintenance of those products. Reporting to the TL – Ops and Evolution, you will participate in the design, implementation and support of operational reports and stored application procedures that drive business automations and capabilities.    What does your typical day look like? - Participate in database analysis, including importing external data (ETL); - Design and develop solutions to interface data or to drive business automations and decision making; - Work closely with Business Analysts and other team members to develop solutions and provide detailed design documents and standard operating procedures; - Define clear project deliverables and timelines to ensure timely completion; - Communicate projects and tasks status updates to ensure progress and/or mitigate delays; - Inform colleagues about emerging technologies or applications and the opportunities to integrate them into our operations and activities; - Work closely with vendors and clients to integrate and enhance data exchange business processes.   What skills and experience are we looking for? - University degree in computer science or equivalent with 1 to 3 years of related work experience; - Proficient Knowledge of SQL Server RDBMS, SQL, SSRS and SSIS; - Knowledge of .NET, XML, HTML; - Knowledge of Web Services Architecture (WSA) and Service-Oriented Architecture (SOA) principles; - Strong analytical and problem-solving skills; - Strong interpersonal skills; - Strong verbal and written skills (French and English); - Team-oriented, adaptable, flexible, and positive;  - Customer-service oriented.  

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service. What does your typical shift look like? - Providing assistance to customers, clients and providers from around the world; - Act as a resource person for the patient, family members; - Act as a resource person to medical facilities for policy benefits and coverage information; - Responsible for pre-approving medical tests; - Recording the interactions and transactions in the claims system. What skills and training do you need? - Excellent verbal and written communications skills in English; additional languages are an asset; - Ability to work efficiently with people in a fast-paced, team-based environment; - Any customer-service experience is an asset; - Show empathy, understanding, patience and attention to detail, while being professional and resourceful.