Are you an analytical person who enjoys problem solving? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Experience Analyst in the Customer Centric Office team, you will be responsible for maintaining the customer feedback catalogue as well as producing reports based on trends at a regular cadence. The Customer Experience Analyst will also participate in cross functional meetings and work closely with internal stakeholders to align reporting outputs to the business needs.

What does your typical day look like?

• Draft customer journey maps by itemizing touchpoints for case studies, interview internal business partners, perform SWOT analysis on key touchpoints, and translate details into effective visualizations using tools such as Lucid and Power Point; 
• Categorize feedback collected through surveys, prepare drafts for monthly business updates based on feedback trends, prepare briefs based on trends from feedback fro internal stakeholders, and clearly and concisely communicate analytical findings and insights to stakeholders;
• Prepare customer experience KPI's report for corporate client business reviews, assist in deep dive analysis into abnormalities, gather feedback from users and stakeholders to identify improvement opportunities in reports and dashboards; 
• Consistently maintain the customer feedback catalogue and produce complete and accurate customer journey reports on time; 
• Participate in ad-hoc requests as per business need. 

What skills and training do you need?

• Bachelor’s degree in marketing, communications, or other relevant fields;
• Two years of experience working in a customer insights or voice of the customer role;
• Intermediate level knowledge of Microsoft office (PowerPoint and Excel especially);
• Exceptional attention to detail, ability to manage large amounts of data, while also possessing excellent presentation skills;
• Written and verbal communication in both French and English (Spanish considered an asset).

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. 

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement; 
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun. 

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: