Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? Do you want to be part of a talented team that genuinely cares about client and employee well-being? We would love to meet you!     The HR Manager for the International Region & Senior Human Resources Business Partner plans, leads, directs, develops, and coordinates the HR practices for the region and assigned functions in collaboration with leaders and local resources. This person, member of the Global HR Leadership team, acts as an internal consultant on different HR related matters such as talent and performance management, change management, organizational design, employee relations, team effectiveness, etc.     What does your typical day look like?  - Being a trusted strategic partner and coach to the senior regional and operations leaders;  - Building strong relationships with business leaders and key stakeholders to better understand theassigned region and units’ current priorities, issues, performance drivers and pain points, and then bringing adapted HR solutions;  - Contributing to the regional strategic and operational plans with HR vision and strategies to support the region or unit priorities; providing the HR insightsof the quarterly business reviews;  - Collaborating with the HR Centers of expertise (COE) and external experts to design, develop and implement HR practices aligned with business needs;  - Rolling out global HR COEs initiatives across the region and assigned units;  - Supervising a Site HR Manager, and coaching and supporting local HRBPs;  - Providing HR policy guidance, interpretation and implementation to ensure site compliance with locallaws and regulations to reduce legal risks;  - Leading Change Management strategies for the assigned units;  - Etc.     What skills and experience are we looking for?              - Minimum of 10 years of experience as an HRBP in a Global and Matrix organization;  - Minimum of 5 years of experience in Change Management or Organizational Design;  - Minimum of 5 years of leadership experience within a global organization;  - Bachelor’s degree in human resources or equivalent;  - Bilingualism (English/French), oral and written;  - Proven ability to develop effective relationships and gain credibility and trust across all levels of the organization and diverse client groups, up to executives, and cultures;  - Strong coaching, mentoring, communication, influence and facilitation skills;  - Strong results orientation, problem solving and decision-making abilities;  - Highly collaborative and team-oriented HR leader, with an ability to drive projects through partnerships with senior management and across HR functions.   

Insurance Sales Broker (Travel) $24.50/hr.      The Broker is responsible for converting prospective customers into paying customers while completing their requests, and processing client transactions within the applicable quality standards set by the company. As well as identifying the needs of the client, providing guidance, and ensuring proper protection while maintaining an effortless customer experience.   Responsibilities   - Actively pursue opportunities to meet or exceed new business sales goals, and retain existing clients. Process requested changes, utilizing appropriate resources within the applicable quality standards set by the company. - Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required. - Provide claim counseling and assistance to the client within company guidelines. - Maintain and apply a complete understanding of the insurers’ underwriting guidelines. - Demonstrate and maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems. - Document all details of client requests and conversations in the appropriate system, using the applicable templates. - Refer files requiring approval to the designated individual with recommendations for handling. - Exhibit accountability with regard to readiness in handling client contact opportunities. - Respond favourably to all coaching and training provided and make use of self-coaching tools where available. - Handle customer’s personal information in a professional and compassionate manner. - Be flexible in assisting other departments within the Global Assistance and Travel Insurance division. Skills and Requirements   - Bilingual in French and English (asset). - Ontario Secondary School Diploma (OSSD) or equivalent. - Strong computer skills. - Post-secondary education is an asset. - Experience working in a sales focused environment is preferred. - Availability to work various shifts and days of the week as required. - Ability to handle fluctuating work volumes in a fast paced, customer focused environment. - Ability to work independently and in a team environment. - Insurance experience is not required  

Are you a person with strong organizational skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? Do you want to be part of a talented team that genuinely cares about client and employee well-being? We would love to meet you!   The Director – Assistance Services will lead the Assistance team in achieving business results and delivering on our contractual promises. The Director will also develop and coach the leadership team as well as take ownership of various continuous improvement initiatives with the goal of enhancing customer experience and operational efficiency.  What does your typical day look like?  - Creating and documenting a leadership development plan for all leaders and fostering a culture where leaders seek development opportunities;   - Establishing team member performance evaluation, KPI results, performance management & progressive discipline, etc.;   - Defining, communicating and managing monthly employee objectives, targets, metrics and results;   - Establishing and employee onboarding and development roadmap (from new hire to 2 years or more);   - Managing staffing costs within budget;   - Manage OPEX and CAPEX costs within budget;   - Developing and ensuring implementation of policies, procedures and quality standards and monitoring systems to track issues and compliance;    - Providing leadership in identifying and implementing leading practices and opportunities for improvement;   - Ensuring that our client contractual commitments and quality standards are managed and met;   - Representing Global Excel & Assistance Services as needed for client facing meetings and presentations;   - Etc.     What skills and experience are we looking for?              - College diploma or University degree, with minimum of eight years of relevant experience;   - Minimum five years in a leadership role in a contact center environment;   - Experience with managing leaders;   - Experience with data analysis and reporting;   - Strong decision-making and analytical skills;   - Solution and action oriented;   - Excellent English written and verbal communication skills (bilingual French/English is an asset);   - Available for occasional travel between Global Excel Canadian offices.    

Are you a person with organizational and analytical skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As an HR Technician, you will provide technical and administrative support to the Total Rewards team. You are the resource person for questions and administrative service to employees and leaders regarding benefits and pension plans.You will also be involved in Total Rewards processes by assisting with technical and administrative tasks, and providing support where necessary to the Compensation and Benefits specialist roles. What does your typical day look like? - Maintain up-to-date information about the benefits available to employees; - Respond to individual questions regarding coverage, claims, etc., including follow-up with benefits administrator (i.e., MPA Benefits); - Coordinate all individual long-term disability cases with concerned employees, leaders, HR Business Partners as well as providers and medical experts as needed (follow-up on dates, notes, claims, coordinating progressive returns, etc.); - Provide technical support for Total Rewards processes such as annual salary review and HRIS; - Provide technical and administrative support of Manulife Web Platform, Pension Plan Web Platform, and all other related vendors; - Contribute to continuous improvement projects by providing technical support to help build the tools and documentation. What skills and experience are we looking for?                   - College degree in a business-related discipline;  - 5+ years of experience working in a Human Resources department; - Solid understanding of the Human Resources field; - Experience in employee compensation and benefits administration; - Strong math and Excel skills; - Proficient with Visio and process mapping; - Experience working / deploying pension and benefits programs in a global environment; - Knowledge of legislation in varying jurisdictions (international an asset); -  Experience with HRIS systems; - Excellent organizational and analytical skills; - Strong computer skills, particularly with Microsoft Office Suite (advanced Excel skills for reporting, metrics and data validation); - Knowledge about benefits and retirement planning; - Strong communication skills in French and English.  

Case Coordinator - Case Management    Are you a driven and dedicated individual? As a Case Coordinator - Case Management on our Case Management Team, you will proactively provide support to insured members in emergency situations by coordinating and managing access to eligible medical benefits.      What does your typical day look like? - Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer; - Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material; - Work closely with the Medical team, Managed Care, Case Coordinators, and other Global Excel departments when applicable; - Provide emotional support to families in need to assist them in coping with a difficult situation; - Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed; - Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information. - Reviewmedical billswritten in English  - Contacthealthcareprofessionalsfromaround the world  - Work closelywithteamsfromourWindsor, Ontario site   What skills and experience are we looking for? - University Degree/College Diploma; - Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required); - Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public; - Able to work independently or as part of a team; - Excellent organizational and time management skills; - Strong interpersonal skills - patient, calm and controlled demeanor; - Computer skills (Windows, Excel, data entry); - Good understanding of world geography and current events; - Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment; - Able to work various shifts and days of the week as required; - Ability to speak clearly and communicate well in English and French, both written and spoken are considered an asset.   When you apply:   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.  

Are you a detail oriented person?Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!   We are seeking a dynamic and experienced Developer Team Leader to play a pivotal role in leading our software development team. As a key member of our organization, you will be responsible for ensuring effective team management, project execution, and alignment with the company's strategic goals. The successful candidate will be passionate about fostering innovation and excellence in software development practices, emphasizing Agile methodologies, and leveraging modern programming languages and platforms.   What are the main responsibilities? - Become a Role Model: Motivate and inspire team members. - Keep the team focused and on track. - Coach and help develop team members. Facilitate problem solving and collaboration - Take ownership of project execution and ensuring alignment with our strategic objectives - This role includes the opportunity to act as a Product Owner for orphan products - Showcase your ability to drive product development without dedicated product management   English will be used for : - Work closely with teams from our Windsor, Ontario site  - Conduct daily follow-ups with other departments in our various sites, whether in Ontario, Miami, Mexico or elsewhere     What skills and experience are we looking for?        - Bachelor’s degree in Computer Science, Engineering, or related field. - A minimum of 10 years of experience in software development, including 3-5 years in a leadership role. - Proven experience with Agile and Scrum methodologies. - Experience in managing cross-functional and geo-distributed teams. - Knowledge of business needs.  This requires being involved in some of the key business and system changes. - Proficient in the use of the Microsoft Office suite of tools (ie Outlook, Word, Excel, Teams, Project, Visio…) - Strong organizational skills a must - Very strong analytical skills. - Demonstrated leadership ability, able to negotiate and motivate. - Strong communication skills. - Innovative and strategic thinker. - Ability to present ideas in business-friendly language. - Budget minded. - DevOps Oriented - Knowledge of C# and Azure an Asset - Fluency in English; French proficiency is advantageous.  

Case Coordinator - Primary Assistance (21.45$/h) Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Case Coordinator, you’ll be providing meaningful assistance to people globally, during travel-related medical and non-medical emergencies, thus making a difference in their lives. What does your typical day look like? - Open cases on the customer management system to assist clients throughout their medical emergency or other service needs. - Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material. - Direct clients to appropriate medical providers, engaging third party affiliates and offering solutions for the lowest practical cost. - Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards. - Provide emotional support to clients in need, to assist them in coping with a difficult situation. - Update case reserves/costs according to guidelines. - Outbound communication to health care facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims or to arrange direct billing payments.  What skills and experience are we looking for? - University degree or college diploma preferred, but not required. - Experience working in a customer service environment, contact center or medical, insurance/financial services. - Intermediate computer skills (Windows, Outlook, Excel). Including intermediate typing speed is required. - Bilingual French and English (verbal and written) an asset. - Strong attention to detail and critical thinking skills. - Good understanding of world geography and current events. - Must be willing and able to adapt to ongoing change and continuous learning. - Excellent verbal and written communication skills. - Strong interpersonal skills with a patient, calm and controlled disposition. - Able to work various shifts and days of the week including weekends and holidays as required.  When you apply: Note: Only applicants selected for an interview will be contacted.   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.         

Customer service representative-Claim assistance (21.45$/H)   Are you a person withempathy?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!   As aCustomer Service Representative (CSR),you’llbe responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.    What are the main responsibilities?  - Take inbound calls from clients   - Take ownership of client complaints and advocate on behalf of both client and company  - Claim openings for medical files (backend)  - Claim openings for non-medical files  - Assist clients in the claims process   - Addressing minor complaints-Follow up with other teams as required - Explain insurance coverage by quoting correct policy benefits, exclusions and maximums. What skills and experience are we looking for?             - College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims  - Excellent verbal and written communication skills (English and French), other languages are an asset  - Customer Service oriented  - Capacity to work with people in a fast-paced, team-based environment.  - Must exhibitstrong communication skills and professionalism.  - Proficient computer skills (Microsoft Office, Internet etc.) 

Are you a person who enjoys helping people?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! Reporting to the Team Leader, you will be responsible for all mailroom functions regarding incoming and outgoing mail.  You will be required to ensure accuracy and quality of work while respecting time constraints.    What does your typical day look like? - Scan documents using proper document profiles - Print, prepare and complete all outbound communication including appropriate shipping method in a timely manner - Complete outbound mail requests (including regular mail and special mailing requests for all departments) - Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines - Manage relationships with outside vendors (FedEx, Canada Post, US Postal Service etc) - Monitor mailroom volumes and advise Team Leader of any issues in getting mail opened, scanned and/or sent in a timely manner - Maintenance of all mailroom equipment including setup of service calls when warranted - Act as backup to reception - Order inventory stock - Organize work to effectively meet quality and service standards in the mailroom - Aid in the development of guidelines and processes of the mailroom - Ensure SLA’s are maintained and respected in relation to all mailroom tasks. - Identify improvements to processes with the aim of cutting costs and improving efficiencies - Monitor workload to ensure priorities are considered English will be used for : - Work closely with teams from our Windsor, Ontario site  - Conduct daily follow-ups with other departments in our various sites, whether in Ontario, Miami, Mexico or elsewhere   What skills and experience are we looking for?                - Intermediate computer skills (Windows, Excel, Outlook) - Post-secondary education in Administration preferred. - Ability to multitask in a fast-paced work environment. - Experience working in a customer service environment. - Highly organized with attention to detail

 Case Coordinator - Primary Assistance 20.90$/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. What does your typical day look like? - Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; - Open the initial claim and refer the person to the most suitable healthcare providers; - Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; - Record the interactions and transactions in the claims system and ensure a superior level of customer service. What skills and experience are we looking for? - High School diploma combined with experience in customer service; - Bilingual French and English; - Available to work days, evenings and weekends; - One to two years of experience in a customer service-related position; - Clear and effective communication in English and French (written and verbal). When you apply:   If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.   

Are you a person who thrives in a data-driven environment? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet with you!    As an Agile Business Analyst, you will be responsible for team sprint management, capacity planning, backlog refining and other agile processes.This position is critical to our team's ability to deliver projects efficiently, maintain productivity and ensure high performance.This position requires a passion for data analysis, an agile mindset and a collaborative spirit to develop skills and deliver impactful data solutions.    What does your typical day look like? - Effectively manage data requests to ensure responsive and effective resolution;  - Translate high-level data objectives into detailed functional specifications for technical development;  - Oversee and manage the sprint backlog, ensuring that tasks are clearly defined, prioritized and aligned with project objectives;  - Lead capacity planning efforts to ensure optimal allocation of team resources and manage workload distribution;  - Liaise between the Data & Analytics team and other departments to ensure alignment of objectives, strategies and efforts while avoiding duplication of work;  - Facilitate cross-functional meetings to foster collaboration, drive consensus, and ensure that all teams are informed of each other’s initiatives and roadmaps;  - Develop and maintain a comprehensive knowledge base that documents best practices, procedures, and guidelines for agile processes and tools within the team.   What skills and experience are we lookig for?              - Bachelor of Business Administration, Computer Science, Information Systems or a related field;  - At least 3 years of experience in a Business Analyst role, with a strong focus on Agile methodologies;  - Certified Scrum Master (CSM) or similar Agile certification is highly desired;  - Demonstrated ability to manage sprint backlogs and drive agile processes with proven results in improving team velocity and product quality; - Proficiency in Agile project management tools such as Jira, Confluence or similar platforms;  - Experience with capacity planning and forecasting in a fast and dynamic project environment.   

The Project Manager is accountable for planning, assisting in budgets, monitoring progress, and keeping stakeholders informed throughout the project lifecycle. All of this takes place within the framework of achieving a company's goals and project expectations. The position is also responsible for reviewing, assessing, and developing business processes. Focus on the effective use of resources both people and technology.   Expected Outcomes & Actions  - Project Management - Define project scope and deliverables that support business goals. - Plan, organize and coordinate activities and ensure the execution of various projects and roadmap accordingly. - Proactively manage changes in project scope, identify issues, risks and potential crisis and design contingency plans. - Define project success criteria and disseminate them to involved parties throughout project life cycle. - Plan and schedule project timelines and milestones using appropriate tools. - Identify and manage project dependencies and critical path. - Build, develop, and growth any business relationships vital to the success of the project. - Identify and resolve issues and conflicts within the project team. - LatAm Corporate Governance  - Support leaders in leading their teams in new projects, easing communications, and aligning people across the organization to keep them moving forward towards achieving the LatAm Corporate objectives. - Support strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads. - Assist and communicate with executives in decision-making, change management, program management, and initiative implementation. - Business Analyst  - Create and design specifications as requested by Product Managers and Stakeholders. - Liaise with development team and operations team to document business processes effectively. - Create and develop functional requirements of systems to improve quality, performances, external interfaces, and constraints. - Documents processes as needed. - Produces SOP, training manuals, technical docs. Etc.   Requirements: - 5-7 years of experience in a business management or executive role - Experience in planning and leading strategic initiatives across different teams and departments - Excellent written and verbal communication skills in English and Spanish - College degree (or equivalent experience) in business administration or similar field - Experience in data analysis and budget management - Consulting experience, with a focus on operations management - Proven success in a project coordination role - Nimble business mind, focused on developing creative solutions - Strong project-reporting skills, with focus on interdepartmental communications - Takes input from supervisor and appropriately and accurately applies comments/feedback. - Adheres to project standards defined by program management. - Accurately employs our methodology and documentation tools. - Establishes responsible deadlines and personal work plans and manages time effectively. - Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. - Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential. - Excellent interpersonal skills. - Ability to communicate professionally with all levels of employees. - Proficiency in the Microsoft suite of products & Visio