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Bilingual Customer Service Representative - Assistance Services $22.56/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Bilingual Customer Service Representative,...
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Customer Service Representative - Assistance Services $21.98/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative, you’ll be providing assistance to...
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Reporting to the Team Leader, you will be responsible for communicating with claimants, providers, and travel Suppliers to obtain required information and/or documentation needed for claim processing. You will be expected to ensure accuracy and quality of work while respecting service level agreements, turnaround times and providing a first-class customer experience.
Role and Responsibilities
- Contact customers via phone, email, or letter to obtain missing information or documentation.
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Analytics Developer I
Are you a person who thrives in a data driven environment? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!
As...
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The Employee Development Coach (EDC) supports and evaluates the growth and development of members in the Assistance department, to assist them in achieving established role objectives.
Reporting to the Team Leader (TL) - Quality and Employee Development, they are a member of a team whose focus is to ensure the Assistance teams are equipped to achieve service deliverables to our clients.
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Are you a proactive and solutions-oriented legal professional? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As Legal Counsel, you'll provide legal guidance and strategic support across a broad range of business activities, including contract negotiation, compliance, litigation management, insurance law, corporate governance, and...
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Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team!
As a Night Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at the right cost. You will explain what medical benefits are covered by their insurance plan, arrange payment for treatment on behalf of patients, and...
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Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! Global Excel Management works with Canadian, International Insurers and prestigious brands, provides services to individuals who have purchased a travel insurance policy and need assistance on their trip or to submit a claim.
The Case Management team guides travelers around the globe through high acuity...
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Case Coordinator - Case Management
Are you passionate about making a difference in people's lives? Are you driven to help those in need during emergency situations? If so, we want you to join our Case Management Team!
As a Case Coordinator, you will play a crucial role in providing support to insured travelers across the globe. You will give customers peace of mind by helping them find health care at the right time, the right place, and at...
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Bilingual (French & English) Travel Insurance Sales Broker
Salary: $53,600 - $58,00 annually.
Looking for Bilingual candidates to join our growing sales team. If you are interested in joining our team or learning more, apply today!
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Position Purpose and Description
Reporting to the Team Leader - Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include the provisioning, configuration, and deployment of new systems as well as the secure decommissioning of old hardware. Support can be provided in person, over the phone or remotely.
Duties and responsibilities include, but are not limited to:
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The Quality & Development Coach I is the entry level into the quality and employee development function. The role supports service quality and operational consistency by performing quality audits, documenting results, identifying recurring trends, and sharing findings with leadership for follow-up. This level is focused primarily on audit execution and trend identification and is not expected to independently perform the full scope of coaching, training, process improvement, or implementation support responsibilities.
KSA (Knowledge, Skills and Abilities/Attitudes)
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The Team Leader - Quality & Employee Development is responsible for leading and supporting a team of Quality & Employee Development Coaches in the delivery of quality audits, coaching, training, employee development, and performance improvement activities across supported operational areas.
The Team Leader ensures that quality review practices, coaching approaches, training materials, and employee development activities are consistent, practical, and aligned with business needs. This role manages the daily operations of the Quality & Employee Development team, monitors team performance, supports the development of team members, and ensures quality and coaching activities are completed effectively and on...
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As a Data Developer II, you will be responsible for designing, implementing, and maintaining GEM's data infrastructure and systems with a strong emphasis on leveraging modern data technologies and cloud platforms. The ideal candidate will have a proven track record in building scalable data solutions to enable advanced analytics and data management capabilities. This role will also involve driving the adoption of best practices in data engineering, promoting a data-centric culture, and providing mentorship within the development team.
What does your typical day look like?
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Are you a person with the capacity of communicating financial data to senior decision-makers successfully? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As the Director - Corporate Accounting and Financial Controls, you will be responsible of overseeing and analyzing the consolidation of the group’s financial statements as well as complex accounting matters, providing...
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Security Program Manager - Security and Compliance
Salary: $77,000-$95,000
As part of the Security & Compliance Team, the Security Program Manager ensures that Global Excel Management (and affiliates) meets the corporate security objectives and complies with all relevant regulations and standards. Responsibilities include managing the organization’s physical security posture, overseeing the vendor risk management lifecycle and the employees’ Security training....
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Are you a person who enjoys helping people? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As an Accountant in the Finance team, you’ll be responsible for ensuring that the books and records of the company and its subsidiaries are maintained in...
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As a Data Developer II, you will be responsible for designing, implementing, and maintaining GEM's data infrastructure and systems with a strong emphasis on leveraging modern data technologies and cloud platforms. The ideal candidate will have a proven track record in building scalable data solutions to enable advanced analytics and data management capabilities. This role will also involve driving the adoption of best practices in data engineering, promoting a data-centric culture, and providing mentorship within the development team.
What does your typical day look like?
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