Reporting to the Business Process & Improvement Manager, the Business Process Analyst – Assistance & Support Services (BPA) is responsible for the review, analysis, mapping/modeling, improvement and documentation of the business processes used within Assistance Services. The primary responsibilities are managing process performance, maintaining agent work aids, implementing business process modeling tools, implementing business analysis disciplines and methodologies, and leading projects and changes using established Continuous Improvement & Project Management framework. These...

Are you a person with strong organizational skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? Do you want to be part of a talented team that genuinely cares about client and employee well-being? We would love to meet you!   The Director – Account Management will be responsible for the account management function across sites as it relates to existing and new Global Excel Canada Region corporate clients. Your responsibilities will...

Are you a person with the capacity of communicating financial data to senior decision-makers successfully? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!   As the Director - Corporate Accounting and Financial Controls, you will be responsible of overseeing and analyzing the consolidation of the group’s financial statements as well as complex accounting matters, providing...

Bilingual Customer Service Representative - Assistance Services  Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer Service Representative, you’ll...

  Are you comfortable with technology and driven to resolve challenges?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!    As a System...

For Global Excel, change management is a key lever for the transformation of the organization. We are looking for a driven candidate who will act as a key player to support the business transformation. He/she will work cross-functionally with various departments, as well as with the project and change management teams to ensure proper alignment and ownership for the change. The primary role is to support in change management strategies and establish plans to support smooth transition, maximize stakeholder engagement and help the business in getting the benefits from the change. She/he is also responsible for the efficient project...

Are you a person with leadership skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Data Engineer III, you will play a critical technical leadership role within Global Excel’s Data & Analytics ecosystem. You will be responsible for designing, implementing, and evolving scalable, secure, and performant data architecture that supports advanced analytics and AI capabilities. Your expertise in modern data platforms, strong data modeling...