Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!  

As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.  

What does your typical day look like? 

• Opening medical and non-medical claims in our claims system; 
• Providing policy benefits; 
• Responding to general inquiries related to travel insurance policies; 
• Assisting clients with their claim status questions and take ownership of complaints or complex files to ensure the claim is resolved; 
• Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards; 
• Performing other administrative duties related to the claim process as assigned.

What skills and experience are we looking for?             

• College Diploma; 
• Minimum of one years of experience in a customer service-related position; 
• Knowledge of Windsor's products;
• Superior customer service skills;  
• Excellent English and French written and verbal skills. Other languages such as Spanish are an asset. 
• High level of professionalism; 
• Good problem-solving skills; 
• Highly organized with ability to multi-task and prioritize;  
• Proficiency in the Microsoft suite products; 
• Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
• Strong computer proficiency and precise digital communication. 

• Global Excel offers more than a position;  
• Three weeks of vacation;  
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;  
• A flexible and supportive work environment offering several benefits;
• Please reach out to your local HR department if you would like to know more about benefits offered in your site.  

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: