Reporting to the Team Leader, you will be responsible for all mailroom functions regarding incoming and outgoing mail.  You will be required to ensure accuracy and quality of work while respecting time constraints.  This position involves the following key components:

What does your typical day look like?

Mailroom Management  

• Scan documents using proper document profiles
• Print, prepare and complete all outbound communication including appropriate shipping method in a timely manner
• Complete outbound mail requests (including regular mail and special mailing requests for all departments)
• Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines
• Manage relationships with outside vendors (FedEx, Canada Post, US Postal Service etc)
• Monitor mailroom volumes and advise Team Leader of any issues in getting mail opened, scanned and/or sent in a timely manner
• Maintenance of all mailroom equipment including setup of service calls when warranted
• Maintain postage machine including balance checks and reporting
• Act as backup to reception
• Order inventory stock
• Perform general office duties as assigned

Time Management and Development 

• Organize work to effectively meet quality and service standards in the mailroom
• Aid in the development of guidelines and processes of the mailroom
• Ensure SLA’s are maintained and respected in relation to all mailroom tasks.
• Identify improvements to processes with the aim of cutting costs and improving efficiencies
• Monitor workload to ensure priorities are considered
• Perform related duties as assigned

 Major Challenges

• Fluctuating business volumes
• Numerous business targets
• Strong attention to detail

Major Job Accountabilities

• Creating a good working environment
• Meeting business targets and SLA’s
• Meeting customers’ expectations internally and externally

Success Measures

• Maintaining service levels
• Overall level of customer satisfaction
• Productivity levels

What skills and training do you need?

• Post-secondary education in Administration preferred.
• Intermediate computer skills , with knowledge of Microsoft applications (Windows, Excel, Outlook)
• Ability to multitask in a fast-paced work environment.
• Experience working in a customer service environment.
• Highly organized with attention to detail
• General Administrative functions and tools (printer, scanner, postage)

Skills and abilities

• Leadership qualities and motivational abilities
• Results driven
• Clear and effective communication (verbally and written)
• Excellent interpersonal skills, judgment and professionalism
• Attention to detail
• Analyze situations and find solutions- Problem solving
• Highly organized with ability to multi task
• Prioritize tasks
• Ability to adapt to change.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement; 
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun. 

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