Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! 

As a Customer Service Representative - Student, you’ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service.

What does your typical day look like?

• Providing assistance to customers, clients and providers from around the world; 
  
• Act as a resource person for the patient, family members; 
  
• Act as a resource person to medical facilities for policy benefits and coverage information; 
  
• Responsible for pre-approving medical tests; 
  
• Recording the interactions and transactions in the claims system;
  
• Available evenings from 7:00am – 11pm, and one-in-two weekends, or less;
  
• It is an in-office position.  

What skills and experience are we looking for?

• Excellent verbal and written communications skills in English/French or English/Spanish. English is used daily, particularly to answer inbound calls from clients located mostly outside Quebec, and to contact policyholders, mostly from outside Quebec, to obtain information missing from their files to review accounts informations.
  
• A college diploma (or equivalent) combined with experience in customer service; 
  
• Ability to work efficiently with people in a fast-paced, team-based environment; 
  
• Any customer-service experience is an asset;  
  
• Show empathy, understanding, patience and attention to detail, while being professional and resourceful; 
  
• Able to work exclusively from the office (this position requires an on-site presence at our Sherbrooke office).

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

• Competitive vacation package;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.