Are you a driven and dedicated person who strives for customer excellence? Do you advocate and champion on behalf of customers? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

The Customer Experience Business Partner will play a pivotal role in organizations voice of the customer strategy by meticulously mapping customer journeys, analyzing touchpoints, and translating insights into actionable strategies. Reporting to the Director of Customer Experience, this role focuses on understanding and improving customer sentiment through detailed journey maps, effective visualizations, and comprehensive feedback analysis. The specialist will collaborate with internal business partners to identify critical touchpoints, conduct SWOT analyses, and drive continuous improvement initiatives. Additionally, the role involves preparing CX KPI reports for corporate client reviews and supporting deep dive analyses to identify areas for enhancement. The ideal candidate will possess exceptional attention to detail, strong communication skills, and the ability to work independently on multiple projects, ensuring the delivery of accurate and timely customer journey reports.

What does your typical day look like?

• Customer sentiment reporting; dive into data (surveys, call listening, etc.) to summarize customer sentiment on specific areas and topics; 
• Draft customer journey maps for specific areas of the business; 
• Partner with internal stakeholders on targeting customer experience feedback reports;
• Take action; collaborate with cross functional teams on initiative to improve results.

What skills and training do you need? 

• Bachelor’s degree in marketing, communications or other relevant field;
• Five years experience in working in a customer insights or Voice of the customer role analytical role;
• Microsoft Suite experience (Word, Excel, Outlook, PowerPoint, etc.);
• Fluent in French and English (written and verbal) for corporate client and external partner communications.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement; 
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun. 

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: