Global Excel Management Inc.

Workforce Planner

Job Locations CA-QC-Sherbrooke | CA-ON-Windsor
Regular Full-Time

Job Description

Are you a multitasker? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Workforce Planner, you’ll be supporting all Contact Center teams across all sites through service level management and workforce scheduling.

What does your typical day look like?

  • Data entry, most importantly, entry of hours worked, for payment purposes
  • Report daily absences and take appropriate action
  • Forecast scheduling for all teams
  • Analysis and update of different reports

What skills and experience are we looking for?

  • College diploma or equivalent experience and a minimum of 1 year as a workforce planner
  • Excellent Excel skills required, as well as Working knowledge of the rest of the MS Office
  • Working knowledge of NICE is necessary
  • Excellent written and verbal communication skills in both English and French
  • Must be detail oriented and able to multitask
  • Efficient reactiveness to any situation
  • Must be available to sometimes work evenings and weekends

    Status Quo _ EN

We offer you

  • Global Excel offers more than a position;
  • We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
  • Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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