Global Excel Management Inc.

TL Non medical claims assessment

Job Locations CA-QC-Sherbrooke
ID
2022-1676
Category
Claims Management
Type
Regular Full-Time

Job Description

Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

 

As a Team Leader – Technical Claims, you’ll lead a team of Claims Assessors specializing in the assessment of Technical claims. You will support the team ON-SITE by maintaining a high level of quality and accuracy, from claim opening to claim settlement, while ensuring a superior level of Customer Experience in all interactions.

 

What does your typical day look like?

 

  • Monitor service level standards, team objectives and alignment with corporate strategic vision;
  • Track individual performance and communicate individual and team results regularly;
  • Identify areas for training, coaching and employee growth;
  • Develop and improve team guidelines and processes.

What skills and training do you need?

  • MUST be able to come into the Sherbrooke office regularly;
  • Bachelor’s degree with a business emphasis or equivalent in supervisory experience;
  • Motivated by delivering best in class customer experience;
  • Ability to be autonomous and proactive; 
  • Knowledge of managerial principles, customer contact center metrics and Property & Casualty claims and inquiries are an asset;
  • Highly organized with the ability to multitask; 
  • Results driven; 
  • Excellent verbal and written communication skills in both French and English;
  • A sound knowledge of MS Office, including MS Word and Excel.

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We offer you

  • Competitive vacation package;
  • An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
  • A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
  • Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

    To get a taste of the Global Excel life and for more information on our company, please visit our Facebook and Instagram pages, as well as our website, and our LinkedIn profile:

    facebook logo                               Instagram logo                       GEM logo

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