Global Excel Management Inc.

Claim Support Administrator

Job Locations CA-QC-Sherbrooke
Customer Service/Support
Regular Full-Time

Job Description

Are you an analytical person and like to get things done? Are you passionate about customer service? We have a great opportunity for you!


As a client support administrator, you would have the responsibility to provide administrative support to our claims process in order to meet our corporate client’s expectations. This includes communicating with providers and/or clients to supply or obtain information needed for claim processing and ensuring timely updates are available to our clients. This also includes actioning administrative tasks related to specific networks as well as monitoring reports. Other responsibilities include assisting with requests from our diverse portfolio of international Corporate Clients.


What does your typical day look like?

  • Ensure the completion of tasks related to outbound provider and supplier communication;
  • Assist with the overflow of additional provider specific tasks in the Client Services Department e.g., obtaining medical records, placing accounts on hold, balance billing, etc.;
  • Perform cleanup activities and action monitoring reports as requested by the manager;
  • Complete various other tasks as assigned by leader;
  • Assist with coordination of Client Portal requests.

What skills and experience are we looking for?

  • Post-Secondary Education or equivalent
  • Minimum of two years of work experience in customer service or telecommunication
  • Strong communication skills both written and oral (French and English);
  • Comfort with Microsoft suite of products;
  • Principles of good customer experience;
  • Speed of execution and respect for deadlines.

Status Quo _ EN

We offer you

  • Global Excel offers more than a position;
  • We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
  • Please reach out to your local HR department if you would like to know more about benefits offered in your site.

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