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Are you a person who loves cooking? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As an assistant to our Bistro Cook, you’ll be you will be helping in preparing, cooking and serving the orders of customers.
What does your typical day look like?
- Preparing products quickly and accurately;
- Following all preparation, health and safety standards and guidelines;
- Maintaining cleanliness in all areas including tables, counters, sinks, utensils, shelves, and storage areas;
- Day shift Monday to Friday from 8am to 3pm;
- Temporary 5 months assignement.
What skills and experience are we looking for?
- High School diploma;
- 1-2 years of experience related to the job;
- Excellent customer service;
- Strong communication skills in French and English;
- Good interpersonal skills and the ability to interact with employees at all levels of the organization;
- Good physical strength and endurance;
- Hygiene and food safety certification from the MAPAQ (Ministère de l’Agriculture, Pêcheries et Alimentation du Québec) is an asset.
Are you a person with attention to detail? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As an Administrative clerk, you’ll be providing administrative support and clerical support the Finance department.
What does your typical day look like?
- Providing administrative clerical support
- Provide internal mailing service.
- File documents.
- Maintain office supplies inventory.
- Deposit incoming payments.
- Validating information.
- Providing excellent customer service to both external and internal clients.
- Send invoice registers and PDF.
- Apply funds received by client to appropriate invoices.
- Track payment status of invoices and follow-up on overdue accounts with clients.
What skills and experience are we looking for?
- High school Diploma (or Equivalent).
- Accounting experience (1-3 years) or equivalent is an asset.
- English required, both spoken and written.
- Excellent knowledge of Microsoft office and Accounting Software.
- Process oriented.
- Attention to detail.
- Punctual & Dependable.
Subrogation Specialist
Are you a people person with a knack for finding a solution to problems? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As the Subrogation Specialist, you will be responsible for the management of all aspects of subrogation efforts on payable claims including the Evaluation of Potential, the Pursuit of Recovery as well as the Recovery of monies paid by GEM clients on medical claims.
What does your typical day look like?
- Review and evaluate new claims for any potential subrogation opportunities;
- Obtain and examine accident information and reports;
- Contact corporate clients and/or insured persons in order to obtain information necessary to support subrogation efforts;
- Coordinate subrogation claims with other insurance companies;
- Negotiate settlements with other responsible parties;
- Collect and deposit monies from other insurances/parties;
- Assist claims department with obtaining details of accident occurrences for claims purposes;
- Avert claims forwarded to other insurance that are deemed primary;
- Performs additional task as required.
What skills and experience are we looking for?
- College or University;
- Minimum of 2 years of experience in a similar position;
- Bilingual an asset (English and French);
- Excellent English communication skills both written and spoken;
- Excellent skills with MS Office (Excel, Word, PowerPoint, Outlook) and Internet;
- Autonomous work;
- Problem solving, investigative and negotiation skills;
- Claims handling knowledge;
- Knowledge of EDI considered an asset;
- Ability to receive requests from multiple internal/external clients and prioritize accordingly;
- Ability to foster professional relationships.
Are you a detail oriented person?Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!
We are seeking a dynamic and experienced Developer Team Leader to play a pivotal role in leading our software development team. As a key member of our organization, you will be responsible for ensuring effective team management, project execution, and alignment with the company's strategic goals. The successful candidate will be passionate about fostering innovation and excellence in software development practices, emphasizing Agile methodologies, and leveraging modern programming languages and platforms.
What are the main responsibilities?
- Become a Role Model: Motivate and inspire team members.
- Keep the team focused and on track.
- Coach and help develop team members. Facilitate problem solving and collaboration
- Take ownership of project execution and ensuring alignment with our strategic objectives
- This role includes the opportunity to act as a Product Owner for orphan products
- Showcase your ability to drive product development without dedicated product management
What skills and experience are we looking for?
- Bachelor’s degree in Computer Science, Engineering, or related field.
- A minimum of 10 years of experience in software development, including 3-5 years in a leadership role.
- Proven experience with Agile and Scrum methodologies.
- Experience in managing cross-functional and geo-distributed teams.
- Knowledge of business needs. This requires being involved in some of the key business and system changes.
- Proficient in the use of the Microsoft Office suite of tools (ie Outlook, Word, Excel, Teams, Project, Visio…)
- Strong organizational skills a must
- Very strong analytical skills.
- Demonstrated leadership ability, able to negotiate and motivate.
- Strong communication skills.
- Innovative and strategic thinker.
- Ability to present ideas in business-friendly language.
- Budget minded.
- DevOps Oriented
- Knowledge of C# and Azure an Asset
- Fluency in English; French proficiency is advantageous.
Case Coordinator - Primary Assistance (21.45$/h)
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Case Coordinator, you’ll be providing meaningful assistance to people globally, during travel-related medical and non-medical emergencies, thus making a difference in their lives.
What does your typical day look like?
- Open cases on the customer management system to assist clients throughout their medical emergency or other service needs.
- Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material.
- Direct clients to appropriate medical providers, engaging third party affiliates and offering solutions for the lowest practical cost.
- Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards.
- Provide emotional support to clients in need, to assist them in coping with a difficult situation.
- Update case reserves/costs according to guidelines.
- Outbound communication to health care facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims or to arrange direct billing payments.
What skills and experience are we looking for?
- University degree or college diploma preferred, but not required.
- Experience working in a customer service environment, contact center or medical, insurance/financial services.
- Intermediate computer skills (Windows, Outlook, Excel). Including intermediate typing speed is required.
- Bilingual French and English (verbal and written) an asset.
- Strong attention to detail and critical thinking skills.
- Good understanding of world geography and current events.
- Must be willing and able to adapt to ongoing change and continuous learning.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient, calm and controlled disposition.
- Able to work various shifts and days of the week including weekends and holidays as required.
When you apply:
Note: Only applicants selected for an interview will be contacted.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
Are you a person with motivation to start in Accounting? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As an Administrative clerk, you’ll be providing administrative support and clerical support the Accounting/Finance department.
What does your typical day look like?
- Providing administrative clerical support:
- Provide internal mailing service;
- Classified documents;
- Maintain office supplies inventory.
- Following up on provider reimbursements;
- Deposit incoming payments;
- Validating information;
- Providing excellent customer service to both external and internal clients.
What skills and experience are we looking for?
- Studying in Accounting or Finance;
- Accounting experience (1 year) or equivalent;
- Excellent verbal and written communication skills (unilingual or bilingual);
- Excellent knowledge of Microsoft Office and Accounting Software;
- Process oriented;
- Attention to detail.
Additional information:
- Location: Physical presence in the office is required for this role (73 Queen Street, Sherbrooke, Quebec);
- Must be part of a COOP program;
- Start date: May 6, 2024;
- Duration: 15 weeks;
- Full-time internship (40 hours per week).
Customer service representative-Claim assistance (21.45$/H)
Are you a person withempathy?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As aCustomer Service Representative (CSR),you’llbe responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.
What are the main responsibilities?
- Take inbound calls from clients
- Take ownership of client complaints and advocate on behalf of both client and company
- Claim openings for medical files (backend)
- Claim openings for non-medical files
- Assist clients in the claims process
- Addressing minor complaints-Follow up with other teams as required
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums.
What skills and experience are we looking for?
- College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
- Excellent verbal and written communication skills (English and French), other languages are an asset
- Customer Service oriented
- Capacity to work with people in a fast-paced, team-based environment.
- Must exhibitstrong communication skills and professionalism.
- Proficient computer skills (Microsoft Office, Internet etc.)
Are you a person who enjoys helping people?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
Reporting to the Team Leader, you will be responsible for all mailroom functions regarding incoming and outgoing mail. You will be required to ensure accuracy and quality of work while respecting time constraints.
What does your typical day look like?
- Scan documents using proper document profiles
- Print, prepare and complete all outbound communication including appropriate shipping method in a timely manner
- Complete outbound mail requests (including regular mail and special mailing requests for all departments)
- Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines
- Manage relationships with outside vendors (FedEx, Canada Post, US Postal Service etc)
- Monitor mailroom volumes and advise Team Leader of any issues in getting mail opened, scanned and/or sent in a timely manner
- Maintenance of all mailroom equipment including setup of service calls when warranted
- Act as backup to reception
- Order inventory stock
- Organize work to effectively meet quality and service standards in the mailroom
- Aid in the development of guidelines and processes of the mailroom
- Ensure SLA’s are maintained and respected in relation to all mailroom tasks.
- Identify improvements to processes with the aim of cutting costs and improving efficiencies
- Monitor workload to ensure priorities are considered
What skills and experience are we looking for?
- Intermediate computer skills (Windows, Excel, Outlook)
- Post-secondary education in Administration preferred.
- Ability to multitask in a fast-paced work environment.
- Experience working in a customer service environment.
- Highly organized with attention to detail
Customer service representative-Claim assistance 20,90$/h
Are you a person withempathy?Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As aCustomer Service Representative (CSR),you’llbe responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.
What are the main responsibilities?
- Take inbound calls from clients
- Take ownership of client complaints and advocate on behalf of both client and company
- Claim openings for medical files (backend)
- Claim openings for non-medical files
- Assist clients in the claims process
- Addressing minor complaints-Follow up with other teams as required
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums.
What skills and experience are we looking for?
- College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
- Excellent verbal and written communication skills (English and French), other languages are an asset
- Customer Service oriented
- Capacity to work with people in a fast-paced, team-based environment.
- Must exhibitstrong communication skills and professionalism.
- Proficient computer skills (Microsoft Office, Internet etc.)
Are you a person with strong analytical skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a PPO Network Coordinator II, you will help create greater revenue diversity for our clients by maximizing PPO network savings. You will increase hit rates through analysis of all available information, determining best network options for medical providers and identifying gaps in network access or utilization in a designated area. You will also be responsible to ensure timely and accurate claims processing according to client expectations through auditing of our tools.
What does your typical day look like?
- Pulling network data to perform analysis on performance and provide facts to support the data;
- Making recommendations that increase savings for our clients and participating in implementation of the solutions;
- Participating in preparation of quarterly network performance analysis;
- Ensuring client expectations and thresholds are considered in decision-making;
- Ensuring accurate and timely bill processing through communication with PPO network contacts to resolve daily and escalated issues;
- Ensuring savings are maximized and claims processing is accurate and consistent for all repriced bills through review of daily audit report.
What skills and experience are we looking for?
- College diploma (or equivalent);
- 3 to 5 years of experience in an office environment;
- Excellent verbal and written communication skills (English);
- Excellent working knowledge of Microsoft Office products (Word/Excel) and Internet;
- Excellent analytical and problem solving skills;
- Details-oriented and team player.
Administrative Coordinator – Customer Relations
As a Customer Relations Officer Administrator, you will be responsible for all administrative functions regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints.
What does your typical day look like?
- Processing of all incoming and outgoing mail including opening, sorting and classifying according to established guidelines;
- Ensure integrity and accuracy in filing of documents;
- Scanning documents using proper document profiles;
- Monitor incoming documentation (fax, mail, scans, data entry and email boxes) and manage according to guidelines;
- Create, proofread and send multiple form types to clients based on business specifications;
- Perform general office duties;
- Accurately update claims files based on new information provided;
- Manage and respond to incoming emails according to established guidelines.
What skills and training do you need?
- Intermediate computer skills (Windows, Excel, Outlook);
- Post-secondary education in Administration preferred;
- Ability to multitask in a fast-paced work environment;
- Experience working in a customer service environment;
- Highly organized with attention to detail;
- Experience in the insurance and medical billing industry is an asset.
When you apply:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
Are you a person who thrives in a data-driven environment? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet with you!
As an Agile Business Analyst, you will be responsible for team sprint management, capacity planning, backlog refining and other agile processes.This position is critical to our team's ability to deliver projects efficiently, maintain productivity and ensure high performance.This position requires a passion for data analysis, an agile mindset and a collaborative spirit to develop skills and deliver impactful data solutions.
What does your typical day look like?
- Effectively manage data requests to ensure responsive and effective resolution;
- Translate high-level data objectives into detailed functional specifications for technical development;
- Oversee and manage the sprint backlog, ensuring that tasks are clearly defined, prioritized and aligned with project objectives;
- Lead capacity planning efforts to ensure optimal allocation of team resources and manage workload distribution;
- Liaise between the Data & Analytics team and other departments to ensure alignment of objectives, strategies and efforts while avoiding duplication of work;
- Facilitate cross-functional meetings to foster collaboration, drive consensus, and ensure that all teams are informed of each other’s initiatives and roadmaps;
- Develop and maintain a comprehensive knowledge base that documents best practices, procedures, and guidelines for agile processes and tools within the team.
What skills and experience are we lookig for?
- Bachelor of Business Administration, Computer Science, Information Systems or a related field;
- At least 3 years of experience in a Business Analyst role, with a strong focus on Agile methodologies;
- Certified Scrum Master (CSM) or similar Agile certification is highly desired;
- Demonstrated ability to manage sprint backlogs and drive agile processes with proven results in improving team velocity and product quality;
- Proficiency in Agile project management tools such as Jira, Confluence or similar platforms;
- Experience with capacity planning and forecasting in a fast and dynamic project environment.
Are you tech-savvy and solution oriented? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
The System Administrator will work as a team and participate in the administration, the support, the design and the implementation of a global IT infrastructure. As a member of the infrastructure group, you are responsible for maintaining the servers, the storage, the phone systems, the backups, the network, the cloud platforms and the databases while ensuring a high level of security.
What does your typical day look like?
- System Administration Responsibilities;
- Mentoring the other team members and the Service Desk Team;
- Keep Global Excel global IT operations running by reaching the uptime objectives;
- Being able to close more than 75 % of the incident tickets;
What skills and training do you need?
- System Administration Knowledge; (Microsoft Azure, Amazon AWS (Asset), O365 applications, Citrix);
- Solid interpersonal and communication (verbal and written) skills;
- Teamwork oriented, ability to structure work and define priorities;
- DEC or AEC in technologies with 3 or more years of experience with infrastructure or experience in a relevant IT field for more than 5 years.
Are you passionate about technology? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As the Artificial Intelligence Solutions Lead, you will be responsible for overseeing the development and management of AI-driven products within the organization.
What does your typical day look like?
- Use your AI knowledge to support the establishment and rollout of AI use cases, capabilities, and ensure responsible AI implementations
- Play a vital role in operationalizing AI solutions, strategic initiatives, and governance while ensuring privacy, data management, and security are incorporated into all AI models and use cases
- Manage the product lifecycle from concept to launch
- Translate needs into actionable product features
- Develop and maintain knowledge of current and upcoming AI and ML technologies
- Ensure product alignment with market demands and trends
What skills and training do you need?
- Bachelor’s or master’s degree in a relevant field (e.g., Computer Science, Business).
- 5 to 10 years of relevant experience in product management, ideally in AI-related products.
- Knowledge of AI, ML technologies and trends, product Management principles and market analysis and customer needs assessment
- Familiarity with ethical standards in AI and data privacy laws
- Excellent communication and collaboration abilities.
- Problem-solving and analytical thinking.
- Available to travel to our different offices (10%)
Do you love being a problem-solver and removing obstacles? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Project Coordinator, you will play a crucial role in facilitating the planning, execution, and completion of projects. You will work closely with project managers, team members, and stakeholders to align projects with organizational goals, coordinate project activities, track progress, and facilitate communication among team members.
What does your typical day look like?
- Build and maintain positive relationships with internal and external stakeholders.
- Address stakeholder concerns and ensure their expectations are effectively managed.
- Facilitate communication between team members and stakeholders.
- Organize and conduct regular project meetings to review progress, identify issues, and inform.
- Assist in developing project plans, timelines, and milestones and collaborate with project managers to allocate resources and create project schedules
- Identify potential risks and issues and work with the project team to select the appropriate risk strategy and to develop response plans.
- Conduct regular project quality reviews to identify and address any discrepancies.
- Maintain project documentation, including project plans, status reports, and meeting minutes.
What skills and experience are we looking for?
Requirements:
- College diploma
- Fluent English (oral and written)
- Leadership ability recommendation
Assets:
- A3 Thinking experience
- Bachelor of Business Administration
- Certified Associate in Project Management (CAPM)
- German, French and/or Spanish fluency (oral and written)
- Health and/or insurance industry experience
- Microsoft SharePoint
- Project coordination experience
- Project Management Professional (PMP)
The Project Manager is accountable for planning, assisting in budgets, monitoring progress, and keeping stakeholders informed throughout the project lifecycle. All of this takes place within the framework of achieving a company's goals and project expectations. The position is also responsible for reviewing, assessing, and developing business processes. Focus on the effective use of resources both people and technology.
Expected Outcomes & Actions
- Project Management
- Define project scope and deliverables that support business goals.
- Plan, organize and coordinate activities and ensure the execution of various projects and roadmap accordingly.
- Proactively manage changes in project scope, identify issues, risks and potential crisis and design contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Plan and schedule project timelines and milestones using appropriate tools.
- Identify and manage project dependencies and critical path.
- Build, develop, and growth any business relationships vital to the success of the project.
- Identify and resolve issues and conflicts within the project team.
- LatAm Corporate Governance
- Support leaders in leading their teams in new projects, easing communications, and aligning people across the organization to keep them moving forward towards achieving the LatAm Corporate objectives.
- Support strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads.
- Assist and communicate with executives in decision-making, change management, program management, and initiative implementation.
- Business Analyst
- Create and design specifications as requested by Product Managers and Stakeholders.
- Liaise with development team and operations team to document business processes effectively.
- Create and develop functional requirements of systems to improve quality, performances, external interfaces, and constraints.
- Documents processes as needed.
- Produces SOP, training manuals, technical docs. Etc.
Requirements:
- 5-7 years of experience in a business management or executive role
- Experience in planning and leading strategic initiatives across different teams and departments
- Excellent written and verbal communication skills in English and Spanish
- College degree (or equivalent experience) in business administration or similar field
- Experience in data analysis and budget management
- Consulting experience, with a focus on operations management
- Proven success in a project coordination role
- Nimble business mind, focused on developing creative solutions
- Strong project-reporting skills, with focus on interdepartmental communications
- Takes input from supervisor and appropriately and accurately applies comments/feedback.
- Adheres to project standards defined by program management.
- Accurately employs our methodology and documentation tools.
- Establishes responsible deadlines and personal work plans and manages time effectively.
- Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
- Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
- Excellent interpersonal skills.
- Ability to communicate professionally with all levels of employees.
- Proficiency in the Microsoft suite of products & Visio