Global Excel Management Inc.

Customer Service Representative

Job Locations MX-MEX-México
ID
2020-1107
Category
Customer Service/Support
Type
Regular Full-Time

Job Description

Identify, resolve and provide solutions to providers, clients and patients. All of this is done while maintaining high quality and customer satisfaction.

ACTIVITIES

  • Direct communications with providers via phone, e-mail and the web portal
  • Documentation of all calls and email responses
  • Provide claims information like bill status, process date, detailed payment amount, check number, discounts taken, etc. to members, clients and providers.
  • Taking the calls in the quickest and most efficient way without sacrificing the quality of the service.

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