Identify, resolve and provide solutions to providers, clients and patients. All of this is done while maintaining high quality and customer satisfaction.
- Direct communications with providers via phone, e-mail and the web portal
- Documentation of all calls and email responses
- Provide claims information like bill status, process date, detailed payment amount, check number, discounts taken, etc. to members, clients and providers.
- Taking the calls in the quickest and most efficient way without sacrificing the quality of the service.