Global Excel Management Inc.

Assistance Customer Service ( Afternoon Shift)

Job Locations MX-MEX-México
Customer Service/Support
Regular Full-Time

Job Description

  • Direct communications with customers, clients, providers and potential clients via phone, email and any type of communication.
  • Documentation of all calls or communications in the members record (when applicable)
  • Confirmation of benefits and eligibility information to members and providers.
  • Provide referrals to in network providers to all members, clients and sometime other providers, confirmation of participation of a specific provider in the network.
  • Identify potential problems and take prompt corrective actions in order to avoid escalated issues that require supervisory intervention.
  • Respond to general queries from members  (policy procedures, reimbursements, etc.).
  • Redirect callers when necessary
  • Coordination of medical appointments,this, in most cases, include locating and contacting several participating providers who have the availability and suit the patients preferences concerning location, language.


We offer you

  • Salary   15, 000 mx pesos per month
  • Life insurance
  • Major Medical Insurance
  • 30 days  Aguinaldo
  • 10 days  Vacations
  • 100%  Vacations Premium


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